Evidence
T-Mobile: a £5M programme rescued from penalties
Inherited weeks from contractual penalties, with team morale collapsed.
Client
T-Mobile
Sector
Telecoms
Timeline
6 weeks
Key metric
£5M saved · zero penalties
The problem
A £5M customer portal programme was failing. Testing was behind, defects were mounting, and contractual penalty clauses were weeks from triggering. The delivery team knew it. Morale had collapsed into blame.
The intervention
I merged the development and QA units into one delivery organism with a single definition of done. Testing shifted to daily, risk-based prioritisation: highest-consequence paths first, not coverage theatre. And the leadership style shifted from blame to leader-led coaching: the team that broke it became the team that fixed it.
The result
A 40-person testing operation executed 800+ test scripts inside the six-week deadline. Zero contractual penalties triggered. The client relationship was fully restored. The account moved from at-risk to reference.
£5M
Programme value protected
800+
Test scripts in six weeks
Zero
Penalties triggered